Hello Alice 5" Charm Pack RS2120PP

Here at The Sewing Studio Fabric Superstore we strive for customer satisfaction, but if for any reason one of our products does not meet your expectations we apologize in advance and would like to work with you to correct the problem.

All items on our web site have a 30 day return policy*. Sewing Machines / Embroidery Machines / Sergers / Craft Machines have a 7 day return policy that begins on the date the machine was delivered.

For any return please contact us via sales@sewing.net to explain the problem and why you wish to return or exchange the item.  We do not accept returns without being contacted first.

All contents originally in package (instruction manual, warranty card, accessories, etc.) must be within the package and within factory box.  Any product returned with missing items will have the full retail value of that item deducted from the amount refunded. 

If an item is defective please notify us right away so we may arrange for a replacement or refund of that item.  The Sewing Studio is not responsible for lost or stolen packages once delivered by the specified carrier.

Non-returnable items:

• Any item without original packaging
• Cut fabric & trims
• All software (sewing software, embroidery software, etc.)
• Sewing furniture / cabinets / chairs
• Extended warranties
• Any special ordered items
• Any item/part/accessory for a sewing machine that requires your input on sewing machine make and model
  
• Gift Cards
• All thread

Note:  Sewing machines are not for “commercial” or “industrial” use unless clearly stated.   Any machine that shows signs of abuse or commercial use will void warranties and cannot be returned.

Please be aware that by ordering from The Sewing Studio from our website or over the phone you are acknowledging that you are aware of our return policy and understand it. The Sewing Studio reserves the right to amend this policy at any time.

The Sewing Studio Fabric Superstore is not responsible for any typographical errors related to a products price, and reserves the right to change a products price at any time.

Please return items to:
The Sewing Studio
9605 S US HWY 17/92
Maitland, FL 32751